Return and Exchange Policy

Return and Exchange Policy

At Ideal Cookware (owned and operated by Arul Industries), customer satisfaction is our top priority. We completely understand if you are not entirely satisfied with your purchase. We are always glad to assist you. 

Conditions for Returns 

• Products can be returned within 2 days of delivery. 

• To be able to return the item make sure it is unused, in its original packaging, and in the same condition as received. 

If there is a mismatch in the product that is ordered and one that is received.

If the product has some manufacturing defect.

If the product has been damaged in any way in the shipping transits.

Process for Returning Items 

1. To initiate return, contact our customer service team at [email protected]  In either scenario, please provide your order number and products details of the item you wish to return. 

2. Once your return is approved, we will provide instructions on where to send your item. Bearing the shipping costs will be your responsibility, if there was no defect or damage of the product delivered. We will also enquire if you wish the refund to be done in the original payment channel or not. In case, the refund is to be made on a new method, you will have to give the information during this time. 

3. The item will be thoroughly inspected after we receive it and accordingly you will be notified regarding the refund. Approved returns will be refunded to the  payment method mentioned within 5–7 business days.  

Damaged or Defective Products 

In case you receive damaged or defective products, please notify us immediately. We will arrange a replacement or offer a full refund, including shipping costs. 

Non-Returnable Items 

• Items on sale or clearance 

• Custom or personalized orders 

Exchanges 

You can also choose to exchange a particular item. For the purpose, please contact us to initiate an exchange process. Products eligible for exchange must be returned in their original condition. 

Contact Information 

For any questions about our return policy, feel free to reach out at: 

• Email: [email protected]

This policy covers return eligibility, process steps, handling damaged items, and non-returnable products, ensuring a smooth experience for customers.