Support Policy

IDEAL COOKWARE SUPPORT POLICY 

At Ideal Cookware (owned and operated by Arul Industries), customer satisfaction is our top priority. We are committed to providing exceptional support for all of our products. The following is our support policy: 

Warranty Coverage 

All Ideal Cookware products come with a limited warranty that is mentioned on the product, covering any manufacturing defects. The warranty period begins on the date of purchase. 

Support Services 

• Technical Assistance: Our support team is available to help you with any issues you may encounter with your cookware. Reach out via our customer support portal, phone, or email. 

• Product Replacement: If a product is found to be defective under warranty, we will offer a replacement or repair service free of charge. 

• Spare Parts: Ideal Cookware offers spare parts for selected products. Contact our support team to check for availability. 

Returns & Refunds 

In case you are unsatisfied with your purchase, you may return the product within 7 days for a full refund.

This will only be applicable if there is a mismatch, the product has some manufacturing defects or is damaged during shipping.

Response Time 

We strive to respond to all customer queries within 24 hours, throughout the week. 

This policy ensures that our customers enjoy long-lasting and hassle-free use of Ideal Cookware products. For any queries or further assistance, please contact us at [email protected]